[Withdrawal Request] Manual Withdrawal Service and 2-Factor authentication System
Dear GiantFinex members, we are Global Cryptocurrency Mining Marketing Company, GiantFinex Global.
Giantfinex Global has detected some suspicious activities from several accounts regrading account verification and withdrawal requests. Our team found out that some users were negligent in securing their personal information and that leaded to personal information breach.
We immediately halted all withdrawals for the sake of our users. We are immensely disappointed and apologize for not preventing this beforehand. We take huge responsibility for any kind of mismanagement even though time to time it is attributed by user’s negligence.
To improve the security and integrity of our service we decided to roll out a 2-factor authentication system for withdrawal requests and we promise to implement it as soon as possible.
1. 2-factor authentication System
A. Initial verification via email
B. Second verification through SMS
(Google OTP system will be applied later)
Moreover, all withdrawal requests will be handled manually until the new 2-factor authentication system is implemented. We understand the inconvenience associated with manual withdrawals, but it is an inevitable choice for us to safeguard our user’s assets. Users who request withdrawal will need to check their email in order for the withdrawal to proceed.
Our team is working hard to launch the 2-factor authentication system as soon as possible and further notice will be posted on our website.
We always prioritized our customer’s assets and we promise to put our utmost effort to secure it.
Thank you for your support